33mbw Privacy Policy

When creating an account and using services on 33mbw, we may collect certain personal and non-personal information. Details are provided below:

Information You Provide Directly

When you register on our platform, manage your account, or use our services, you voluntarily provide the following information:

• Full name and date of birth
• Email address and password
• National ID card or passport number (for identity verification)
• Current address
• Financial information such as bKash, Nagad, Rocket, or bank account details
• Any information provided when contacting our support team

Automatically Collected Information

When you visit our website, the following information may be collected automatically:

• IP address and device type
• Browser type and version
• Pages visited and time spent on them
• Click and navigation patterns
• Information collected through cookies and similar tracking technologies
• Referral source (where you came from before reaching our site)

Financial Transaction Information

During deposits and withdrawals, we record transaction details, amounts, dates, and methods. This information is used for financial security and fraud prevention.

33mbw uses your information only for specific, legitimate, and transparent purposes. We may use your personal information for the following reasons:

• Account Management: To create, maintain, and secure your account.
• Identity Verification: To comply with Anti-Money Laundering (AML) and Know Your Customer (KYC) regulations.
• Financial Transactions: To process and verify deposits and withdrawals.
• Service Improvement: To improve the quality of our platform, products, and services.
• Customer Support: To resolve any complaints or questions you may have.
• Security: To prevent fraud, deception, and unauthorized access.
• Legal Obligations: To comply with applicable laws and regulations.
• Marketing Communications: To send information about promotions and offers with your consent (you can unsubscribe at any time).

33mbw does not share your personal information with third parties without authorization under any circumstances. However, information may be shared in the following limited situations:

Service Provider Partners

Only the necessary information is shared with trusted technology partners who assist in operating our platform — such as payment processors (bKash, Nagad, Rocket), cybersecurity experts, and IT infrastructure services. These partners are required to comply with our privacy standards.

Legal Requirements

Where providing information is legally required in order to comply with a court order, a valid request from a government or regulatory authority, or applicable law, we may share information with the relevant authority.

Fraud Prevention

Where cooperation with relevant authorities is necessary to prevent criminal activity, fraud, or money laundering, specific information may be provided.

Business Restructuring

In the event of a merger, acquisition, or business restructuring, your information may be transferred to the new entity. You will be notified in advance in such cases, and this privacy policy will be updated accordingly.

The 33mbw website uses cookies and similar tracking technologies. Cookies are small data files stored on your device that help improve your experience using our site.

The types of cookies we use:

• Essential Cookies: Required to ensure the basic functionality of the platform. The site does not work properly without them.
• Performance Cookies: Used to analyze your activity on the site in order to improve the quality of our services.
• Preference Cookies: Remember your language preference, login information, and other personal settings.
• Marketing Cookies: Help show you relevant content and offers based on your preferences.

You can control cookies at any time by changing your browser settings. Please note that disabling cookies may limit some features of the site.

33mbw has taken the highest technical and organizational measures to protect your personal information. Our security infrastructure operates at the following levels:

• SSL Encryption: All data exchanged between your browser and our servers is protected through advanced encryption technology.
• Two-Factor Authentication: A two-step verification method is available for account security.
• Secure Data Storage: All data is stored in encrypted format on secured servers.
• Regular Security Audits: An expert team regularly examines the system to identify and address vulnerabilities.
• Access Control: Only authorized personnel can access your information, and a record of that access is maintained.
• Firewall and Intrusion Detection: Active measures are in place to prevent unauthorized access and cyberattacks.

However, transmitting information over the internet is not entirely risk-free. We make every effort, but it is not possible to guarantee 100% security. Keep your password confidential and do not share it with anyone.

We retain your information only for as long as it is necessary for providing services and fulfilling legal obligations.

• Active Account: All information is retained for as long as the account remains active.
• After Account Closure: Financial information and transaction records are retained for the period required under AML regulations.
• Legal Requirements: Information may be retained for the period specified by law or court order.
• Unnecessary Information: Information that is no longer needed is securely deleted or anonymized.

You have several important rights regarding your personal information. 33mbw respects these rights and is committed to ensuring them to the extent possible:

• Right of Access: You have the right to know what information we hold about you.
• Right to Rectification: If your information is incorrect or incomplete, you may request a correction.
• Right to Erasure: In certain circumstances, you have the right to request that your information be deleted.
• Right to Restrict Processing: In some cases, you may request that the processing of your information be restricted.
• Right to Object: You may object to the use of your information for marketing purposes.
• Right to Portability: The right to receive your information in a machine-readable format.

To exercise these rights or to make any request regarding your information, please contact our support team. We provide assistance in Bengali via 24/7 live chat. You can also reach us by email: [email protected]

33mbw is a platform for those aged 21 and above only. We do not knowingly collect or process the personal information of anyone under the age of 21.

We use age verification methods during the registration process. If we become aware that a person under the age of 21 has registered on our platform, we will immediately close that account and securely delete all related information.

We use various third-party technologies and services to effectively operate the 33mbw platform. These include game software providers such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, and payment processing services.

Each of these third parties has its own privacy policy. We are not responsible for their data practices, but we only work with partners who follow high-standard data protection policies.

Payment services — bKash, Nagad, Rocket, and bank transfer — operate under their own security and privacy arrangements. During transactions, your financial information flows directly through the relevant payment provider's encrypted system.

33mbw may update this privacy policy from time to time. After each change, the "Last Updated" date at the top of the policy will be revised.

For significant changes, we will notify you by email or through a notice on the platform. Continued use of the service after a change is made will be taken as your acceptance of the updated policy.

We therefore recommend visiting this page regularly. If you have any questions, please contact us via our 24/7 live chat service or by email.

For any questions, concerns, or requests related to the privacy policy, please contact the 33mbw data protection team:

• Live Chat: Use our live chat to get direct support in Bengali, available 24/7.
• Email: [email protected] — contact us by email for privacy-related requests.
• Hours: Support is available 24/7 according to Bangladesh Standard Time (BST, UTC+6).

We aim to respond quickly to any request you make. Your privacy and data protection are our highest priority.

If any part of this policy seems unclear to you, or if you have any complaint regarding your information, please contact us directly. We believe that open communication and transparency are the foundation of a trustworthy relationship.